Quality assurance

 

For more than 20 years, VALE Engineering products have all been designed and manufactured by the company in Yorkshire to meet or exceed all relevant British and European quality standards. The company’s quality assurance policy statement is as follows:

“VALE Engineering strives to serve customers by delivering an exemplary service of manufacturing, retailing and training through personal attention.  We will achieve customer satisfaction by continually improving processes, products and services to ensure that they consistently satisfy or exceed customers’ needs and expectations.”

VALE Engineering has developed and implemented a Quality Management System (QMS) in order to consistently satisfy customer requirements and ensure manufacturing and customer service are maintained at a high standard. A QMS is also needed in order to meet Conformity of Production (COP) requirements. This is audited every two years by the Vehicle Certification Agency (VCA) in order to comply with type approval requirements. The QMS system covers the design, development and production of the company’s products and is considered the equivalent of ISO 9001:2015.

All VALE Engineering designs are CE marked with an external auditor checking compliance against all relevant legislation and directives. The VALE Engineering range of tow-behind (trailed/trailer) salt spreaders (gritters) have all achieved EC Whole Vehicle Type Approval (ECWVTA). This is a rigorous test that few others in the industry have achieved and applies specifically to the TS500HS, TS1200 and TS1200DC models of tow-behind (trailed/trailer) salt spreaders (gritters).

VALE Engineering is also designated as a LANTRA Registered Training Provider for land-based activities including the safe use of pesticides and land-based machinery including ATVs and fork lifts. These training courses are run for local authorities, corporate, agricultural and horticultural-based clients, including landscape contractors and colleges. Pesticides qualifications are via the City & Guilds awarding body.

Products from VALE Engineering benefit from a comprehensive guarantee period of 12 months from the date of purchase, during which time the product is fully guaranteed against faulty workmanship and/or defective parts. Full details available on request. Likewise, VALE Engineering’s customer complaints procedure is available on request.